PT-2011-43: Database information disclosure in Kayako Fusion
(PT-2011-43) Positive Technologies Security Advisory
Database information disclosure in Kayako Fusion
Severity level: Medium á á
Impact: Database information disclosure
Access Vector: Network exploitable
Base Score: 6.5
CVE: not assigned
Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organizations to deliver a better customer experience and work more effectively as a team, whatever their size.
Whether over email, support tickets, self-help, live chat or voice, your customers' support history is tracked in one place and can be accessed from anywhere.
A vulnerability has been discovered in Kayako Fusion, which can be exploited by a malicious person with a 'staff' privileged user account.
The vulnerability exists in the logic of report generation, which is based on Kayako Query Language (KQL). An authorized 'staff' user can generate a report containing usernames and hashed password of all system users.
How to fix
25.11.2011 - Vendor is notified
25.11.2011 - Vendor gets vulnerability details
25.11.2011 - Vendor releases fixed version and details
02.12.2011 - Public disclosure
The vulnerability was discovered by Yuri Goltsev, Alexander Zaitsev, Positive Research Center (Positive Technologies Company)
Reports on the vulnerabilities previously discovered by Positive Research:
About Positive Technologies
Positive Technologiesáwww.ptsecurity.comáis among the key players in the IT security market in Russia.
The principal activities of the company include the development of integrated tools for information security monitoring (MaxPatrol); providing IT security consulting services and technical support; development of theáSecuritylabáleading Russian information security portal.
Among the clients of Positive Technologies, there are more than 40 state enterprises, more than 50 banks and financial organizations, 20 telecommunication companies, more than 40 plant facilities, as well as IT, service and retail companies from Russia, the CIS countries, the Baltic States, China, Ecuador, Germany, Great Britain, Holland, Iran, Israel, Japan, Mexico, the Republic of South Africa, Thailand, Turkey, and the USA.
Positive Technologies is a team of highly skilled developers, advisers and experts with years of vast hands-on experience. The company specialists possess professional titles and certificates; they are the members of various international societies and are actively involved in the IT security field development.