PT-2011-13: Privilege Gaining in ManageEngine ServiceDesk Plus 8.0.0

(PT-2011-13) Positive Technologies Security Advisory
Privilege Gaining in ManageEngine ServiceDesk Plus 8.0.0

Vulnerable software

ManageEngine ServiceDesk Plus
Version: 8.0 (8026) and earlier

Application link:

Severity level

Severity level: Medium
Impact: ServiceDesk Administrator Privilege Gaining
Access Vector: Network exploitable 

CVSS v2:
Base Score: 6.5
Vector: (AV:N/AC:L/Au:S/C:P/I:P/A:P)

CVE: not assigned

Software description

ManageEngine ServiceDesk Plus is a technical support and assests management system.

Vulnerability description

The specialists of the Positive Research center have revealed privilege gaining vulnerability in ManageEngine ServiceDesk Plus.

Insufficient privilege validation allows attackers with guest privileges (account guest/guest) to create a user with servicedesk administrator privileges via HTTP GET request.

How to fix

Update your software up to the latest version

Advisory status

24.06.2011 - Vendor is notified
28.06.2011 - Vendor gets vulnerability details
29.03.2012 - Vendor releases fixed version and details
23.04.2012 - Public disclosure


The vulnerability was discovered by Alexander Zaitsev, Positive Research Center (Positive Technologies Company)


Reports on the vulnerabilities previously discovered by Positive Research:

About Positive Technologies

Positive Technologies is among the key players in the IT security market in Russia.

The principal activities of the company include the development of integrated tools for information security monitoring (MaxPatrol); providing IT security consulting services and technical support; development of the Securitylab leading Russian information security portal.

Among the clients of Positive Technologies, there are more than 40 state enterprises, more than 50 banks and financial organizations, 20 telecommunication companies, more than 40 plant facilities, as well as IT, service and retail companies from Russia, the CIS countries, the Baltic States, China, Ecuador, Germany, Great Britain, Holland, Iran, Israel, Japan, Mexico, the Republic of South Africa, Thailand, Turkey, and the USA.

Positive Technologies is a team of highly skilled developers, advisers and experts with years of vast hands-on experience. The company specialists possess professional titles and certificates; they are the members of various international societies and are actively involved in the IT security field development.